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Beacon watches your support queue and customer signals around the clock, CSAT, ticket volume, resolution time, escalations, and surfaces problems before they escalate, then helps your team resolve customer issues across disconnected systems without the manual hunt.
Beacon monitors your support-specific signals 24/7: CSAT, ticket volume, resolution time, escalation rate. When something changes or correlates unexpectedly, a ranked briefing surfaces it before your team asks.
Connects movement across multiple signals (for example, revenue and order count moving together) and explains the correlation.
When a ticket comes in, Beacon pulls full customer context across CRM, billing, and order systems automatically.
Proposes a resolution and triages escalations instead of leaving your team to hunt across five tabs.
Beacon and Cortex share the same AI inference layer, connectors, and signal engine, Beacon's watch templates are just scoped to the support queue instead of the whole business. One briefing correlated a CSAT drop against a ticket-volume spike across 3 sources, and flagged 47 customers at escalation risk, both surfaced automatically, not queried for.
CortexNeed the same proactive watching across the whole business, not just support? Cortex runs Pulse, Insights, Predictions, and Recommendations on the same AI layer, plus answers anything you ask.
See Cortex →